{"id":6627,"date":"2019-11-05T21:10:56","date_gmt":"2019-11-05T20:10:56","guid":{"rendered":"https:\/\/artivelo.com\/english\/?page_id=6627"},"modified":"2022-02-21T13:32:00","modified_gmt":"2022-02-21T12:32:00","slug":"faq","status":"publish","type":"page","link":"https:\/\/artivelo.com\/english\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
\n
\n
\n
\n
\n
\n
<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n

<\/i>Find Retail outlets?<\/h3>\n<\/div>\n
\n

The BikeDock is not just available in our online shop, as the storage system for your race bike can also be found at countless retailers in Europe and beyond.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

\n
\n
\n
\n
\n
\n
\n

<\/i>Visit our Webshop!<\/h3>\n<\/div>\n
\n

Besides the Artivelo BikeDock, you can also visit the webshop to order cycling socks or Custom Performance Wear.\u00a0Artivelo has everything you need.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

\n
\n
\n
\n
\n
\n
\n
\n
\n
\n

<\/i>Is my product in stock?<\/h3>\n<\/div>\n
\n

All Artivelo products are normally in stock. If this is not the case, it will be mentioned next to the item in the online webshop. But do not worry; every product that is currently not in stock will definitely be delivered later!<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

\n
\n
\n
\n
\n
\n
\n

<\/i>How can I return my order and within which period it’s possible to return the order?<\/h3>\n<\/div>\n
\n

Not satisfied with your purchase? Or did something go wrong during delivery? You can return your order within 15 days from the date of purchase. However, returns must be accompanied by the proof of purchase. The product cannot be damaged and must be complete when returned.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

\n
\n
\n
\n
\n
\n
\n
\n
\n
\n

<\/i>How can I exchange my order?<\/h3>\n<\/div>\n
\n

You can send the BikeDock – in its original packaging, complete and without damage – and the proof of purchase to our return address. Once we receive the return delivery, your money will be reimbursed within 7 days.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

\n
\n
\n
\n
\n
\n
\n

<\/i> Did you not receive a conformation email?<\/h3>\n<\/div>\n
\n

Occasionally, automatic confirmation emails can get lost. If you have not received confirmation from us within a day, please inform us via email or telephone. We will then address the matter as soon as possible.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

\n
\n
\n
\n
\n
\n
\n
\n
\n
\n

<\/i> I provided the wrong address. Can I still change this?<\/h3>\n<\/div>\n
\n

We all make mistakes now and again. If this is the case, please contact us before the package leaves our premises. If we are on time, we will probably be able to cancel or correct the delivery.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

\n
\n
\n
\n
\n
\n
\n

<\/i>Will I receive an order confirmation?<\/h3>\n<\/div>\n
\n

We will send you a confirmation email once you have placed an order. This email will mention the product(s) you have purchased.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

\n
\n
\n
\n
\n
\n
\n
\n
\n
\n

<\/i> What should I do if an order has not been received?<\/h3>\n<\/div>\n
\n

This was not our intention; please accept our apologies! If you place an order, and it is not received within the expected delivery period of 3 working days (within the Netherlands), then please contact us and we will do everything to deliver your package to the right address as soon as possible.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

\n
\n
\n
\n
\n
\n
\n

<\/i>How long will it take for my order to arrive?<\/h3>\n<\/div>\n
\n

The package will be shipped within 1-2 working days. Please contact us if this is not the case.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

\n
\n
\n
\n
\n
\n
\n
\n
\n
\n

<\/i>What are the postage costs?<\/h3>\n<\/div>\n
\n

Ther ‘re no shipping costs for most countries within the EU!<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

\n
\n
\n
\n
\n
\n
\n

<\/i>Can the BikeDock also be delivered internationally?<\/h3>\n<\/div>\n
\n

We ship worldwide. If your country is not among them, please contact us.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

\n
\n
\n
\n
\n
\n
\n
\n
\n
\n

<\/i>What are the payment options?<\/h3>\n<\/div>\n
\n

You can purchase your BikeDock in a number of ways. For example, IDEAL, VISA, Mastercard, PayPal and credit card. Are you unable to pay via one of the mentioned channels? No need to worry. We will work with you to find a possible solution. If you send your request via email, we will do everything to resolve the matter.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

\n
\n
\n
\n
\n
\n
\n

<\/i>Will levies or taxes be added?<\/h3>\n<\/div>\n
\n

Within most EU countries the price includes 21% VAT. What you see is what you get.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

\n
\n
\n
\n
\n
\n
\n
\n
\n
\n

<\/i> Can I assemble the BikeDock myself?<\/h3>\n<\/div>\n
\n

Yes, of course! The BikeDock is accompanied by all assembly material and a manual that guides you through the process.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

\n
\n
\n
\n
\n
\n
\n

<\/i>Where is the BikeDock produced?<\/h3>\n<\/div>\n
\n

The BikeDock was designed and developed in the Netherlands and has been produced there from the very outset.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

\n
\n
\n
\n
\n
\n
\n
\n
\n
\n

<\/i> Does my product come with a guarantee?<\/h3>\n<\/div>\n
\n

Yes, a 2-year factory guarantee<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

\n
\n
\n
\n
\n
\n
\n

<\/i>How can I contact Artivelo?<\/h3>\n<\/div>\n
\n

You can always complete the contact form or contact us by phoning + 31 6 19 62 88 96 during office hours. We will be pleased to assist you!<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

\n
\n
\n
\n
\n
\n
\n
\n
\n
\n

<\/i> Personal appointment<\/h3>\n<\/div>\n
\n

Are you a retailer and interested in the Artivelo BikeDock? You can always contact us for a personal appointment.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

\n
\n
\n
\n
\n
\n
\n

<\/i>What are the dimensions of the Artivelo BikeDock?<\/h3>\n<\/div>\n
\n

The BikeDock is available in two different models; the Urban and the Loft. The Urban is the “little brother” of the Loft.<\/p>\n

Urban: 453mm high, 277mm wide and 369.5mm deep \/ Loft: 505.6mm high, 453mm wide and 369.5mm deep<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

\n
\n
\n
\n
\n
\n
\n
\n
\n
\n

<\/i>What are the storage options in the BikeDocks?<\/h3>\n<\/div>\n
\n

The models Urban and the Loft are different in size and storage options. Urban: consists of one shelf and two hooks in a fixed place.<\/p>\n

Loft: has more possibilities; consisting of two movable shelves, three movable hooks and space for your bike computer.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

\n
\n
\n
\n
\n
\n
\n

<\/i> Difference between the BikeDock Urban and the BikeDock Loft<\/h3>\n<\/div>\n
\n

Read about it in our blog post “What’s the difference<\/a>”<\/p>\n

Is it possible to hang your road bike horizontally on the wall?<\/h3>\n

Read about it in our blog post “Your road bike horizontally on the wall<\/a>”<\/p>\n

 <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Find Retail outlets? The BikeDock is not just available in our online shop, as the storage system for your race\u2026<\/p>\n","protected":false},"author":169,"featured_media":6505,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/artivelo.com\/english\/wp-json\/wp\/v2\/pages\/6627"}],"collection":[{"href":"https:\/\/artivelo.com\/english\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/artivelo.com\/english\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/artivelo.com\/english\/wp-json\/wp\/v2\/users\/169"}],"replies":[{"embeddable":true,"href":"https:\/\/artivelo.com\/english\/wp-json\/wp\/v2\/comments?post=6627"}],"version-history":[{"count":33,"href":"https:\/\/artivelo.com\/english\/wp-json\/wp\/v2\/pages\/6627\/revisions"}],"predecessor-version":[{"id":9414,"href":"https:\/\/artivelo.com\/english\/wp-json\/wp\/v2\/pages\/6627\/revisions\/9414"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/artivelo.com\/english\/wp-json\/wp\/v2\/media\/6505"}],"wp:attachment":[{"href":"https:\/\/artivelo.com\/english\/wp-json\/wp\/v2\/media?parent=6627"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}